Introduction
Genuine Travel Management Company ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our travel management services.
Please read this policy carefully. By accessing or using our site, you agree to the terms described herein. We encourage you to review this page regularly, as we may update this policy from time to time.
This policy applies to all information collected through our website, as well as any related services, sales, marketing, or events.
Information We Collect
We collect information you provide directly to us, as well as information gathered automatically when you use our services. This may include:
- Personal identification information (name, email address, phone number, company)
- Travel preferences, passport details, and booking history
- Billing and payment information
- Communications you send to us via email, phone, or contact forms
- Technical data such as IP address, browser type, and device information
- Usage data including pages visited, links clicked, and time spent on our site
How We Use Your Information
The information we collect is used to provide, improve, and personalise our travel management services. Specifically, we use your data to:
- Process bookings, reservations, and travel arrangements on your behalf
- Communicate with you about your trips, itineraries, and account
- Send administrative information such as confirmations and policy updates
- Respond to enquiries and provide customer support
- Analyse usage patterns to improve our website and service quality
- Comply with legal and regulatory obligations
- Send marketing communications where you have consented to receive them
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include encrypted data transmission (SSL/TLS), secure server infrastructure, and restricted staff access to personal data.
While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Your Rights
Depending on your location, you may have certain rights regarding your personal data, including the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Object to or restrict processing of your data
- Withdraw consent at any time where processing is based on consent
- Lodge a complaint with a supervisory authority
To exercise any of these rights, please contact us using the details below.
Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will revise the "last updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to reach out.