Accessible
by design

Genuine TMC is committed to ensuring our website and services are accessible to everyone — including people with disabilities. We work continuously to meet and exceed recognised standards.

01

Our commitment

We believe that everyone deserves equal access to information and services online. Our team conducts regular accessibility audits and integrates inclusive design practices into every stage of our development process.

Keyboard navigation

All content and functionality reachable without a mouse or pointer device.

Screen reader support

Designed and tested to work with a range of assistive technologies.

Colour contrast

All text meets or exceeds WCAG AA minimum contrast ratios.

Resizable text

Content remains fully usable when text is enlarged up to 200%.

02

Standards & conformance

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines, published by the W3C, explain how to make web content more accessible to people with a wide range of disabilities.

We also align with the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018 where applicable.

WCAG 2.1 AA Semantic HTML5 ARIA landmarks Descriptive alt text Focus management Video captions Skip navigation Form labels

03

Known limitations

While we strive for full compliance, some areas of our site may not yet meet all accessibility standards. We are actively working to address:

Legacy PDF documents produced before 2022 may not be fully tagged for screen readers. Some third-party embedded content — such as external booking tools or social media widgets — may not conform to the same standards as the rest of our site. We are engaging with those providers to seek improvements.

If you encounter content that is not accessible to you, please contact us and we will provide the information in an alternative format as quickly as possible.

04

Assistive technology compatibility

Our website is regularly tested with the following assistive technologies to ensure broad compatibility:

  • NVDA (Windows)
  • JAWS (Windows)
  • VoiceOver (macOS)
  • VoiceOver (iOS)
  • TalkBack (Android)
  • Dragon NaturallySpeaking

05

Feedback & contact

We welcome your feedback on the accessibility of the Genuine TMC website. If you experience barriers or have suggestions, please reach out — we take all reports seriously and will respond promptly.

Email accessibility@genuinetmc.com
Phone +1 833-481-8222
Post Genuine TMC, Grand Rapids, MI 49508

We aim to respond to all accessibility queries within 5 working days.

06

Enforcement procedure

If you are not satisfied with our response to your accessibility concern, you can contact the Equality Advisory and Support Service (EASS) for further guidance and support.

Visit equalityadvisoryservice.com or call 0800 444 999.

This statement was prepared in line with the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018.