Services | Genuine TMC
What We Do

Full-Spectrum
Travel Management

From a single booking to a fully managed enterprise travel program — Genuine TMC provides the services, support, and expertise that government agencies, corporations, and construction firms need to move their people efficiently, compliantly, and within budget.

Air, Hotel & Ground Transportation
Travel Policy Development
24/7 Live Agent Support
Group & Crew Coordination
Expense Reporting & Analytics
Duty of Care & Risk Management
Government Compliance Services
Extended Stay & Housing
Everything We Offer
01

Air, Hotel & Ground Transportation

End-to-end booking across all travel categories — commercial flights, hotels, rental cars, rideshare, and charter services — with negotiated rates that save your organization money on every trip.

We manage preferred vendor relationships and leverage volume pricing to deliver below-market rates. All bookings are confirmed, documented, and reconciled in your reporting system of choice. Rate audits available on request.
Government Corporate Construction
02

Travel Policy Development & Enforcement

Custom travel policy creation tailored to your regulatory environment, organizational structure, and budget requirements — with real-time enforcement built into every booking workflow.

Policies are configured at the booking level — not just documented in a handbook. Out-of-policy requests are flagged before confirmation, with configurable approval workflows for exceptions. Includes FTR-aligned policy for government clients.
Government Corporate
03

24/7 US-Based Live Agent Support

Real humans available around the clock — for emergency rebooking, flight cancellations, missed connections, urgent itinerary changes, and any situation that can't wait until morning.

No overseas call centers. No bots. No hold queues that transfer you three times. Our agents know your account, your travelers, and your policies — and they're empowered to act immediately to protect your people and your budget.
Government Corporate Construction
04

Group & Project Travel Coordination

Logistics management for multi-traveler bookings — from government delegations and training events to construction crew rotations and corporate off-sites — at any scale, anywhere in the country.

Group travel requires more than bulk booking. We coordinate departure windows, hotel room blocks, ground transport, per diem documentation, and traveler manifests — all managed by a single point of contact who owns the entire program.
Government Corporate Construction
05

Expense Reporting & Cost Analytics

Integrated reporting dashboards, invoice reconciliation, and spend analytics that give finance teams, procurement officers, and program managers complete visibility into travel costs.

Monthly spend reports, quarterly savings analyses, and per-traveler or per-project breakdowns are included in every managed program. Output formats available for Concur, SAP, Excel, and most ERP platforms. Audit-ready documentation provided on request.
Government Corporate Construction
06

Duty of Care & Traveler Safety

Real-time traveler location tracking, destination risk alerts, and emergency response protocols that protect your people before, during, and after every trip.

We maintain a complete live manifest of active travelers at all times. In the event of a natural disaster, civil unrest, or travel disruption, our team proactively contacts affected travelers and coordinates alternative arrangements — without waiting to be called.
Government Corporate Construction
07

Government Compliance Services

Specialized compliance management for government and federally-funded travel — including FTR adherence, GSA city-pair rate application, per diem enforcement, and audit-ready documentation.

Every government booking is automatically checked against current FTR regulations, applicable per diem rates, and GSA city-pair availability. Non-compliant options are suppressed before the traveler sees them. All documentation is formatted for IG and GAO review standards.
Government
08

Extended Stay & Corporate Housing

Coordinating longer-term accommodations for construction crews, government personnel on extended assignments, and corporate travelers on multi-week project deployments.

We negotiate directly with extended-stay hotel brands, corporate apartment providers, and local housing vendors to secure the most cost-effective options for stays of 7 nights or longer. Includes weekly rate auditing and relocation coordination if site needs change.
Government Construction
Tailored to Your Industry
01 — Government
Federal & Public Sector
  • FTR-compliant booking on all reservations
  • GSA city-pair airfare program management
  • Per diem lodging and M&IE enforcement
  • eTravel / Concur Government Edition integration
  • Delegation and conference group travel
  • Audit-ready expense documentation
  • Sole-source and contract vehicle support
  • Monthly IG-ready compliance reporting
02 — Corporate
Enterprise Programs
  • Full travel program design and management
  • Policy creation and real-time enforcement
  • Negotiated airline, hotel, and car rates
  • Executive and VIP white-glove service
  • Concur, SAP, Expensify integration
  • Quarterly ROI and savings analysis
  • Corporate off-site and event travel
  • Duty of care and risk management
03 — Construction
Project Site & Field
  • Crew rotation scheduling and group flights
  • Extended stay and corporate housing
  • Ground transport to remote project sites
  • Project-based billing with cost codes
  • Multi-site coordination and logistics
  • Last-minute crew schedule changes
  • Charter and specialty transportation
  • Per-project invoicing and cost reports
From Onboarding to Every Trip
01
Program Assessment

We start by understanding your organization — your sector, current travel spend, policy gaps, compliance requirements, and pain points. This takes one conversation, not weeks of onboarding.

02
Policy & System Setup

We build your travel policy, configure your booking parameters, connect your expense platform, and onboard your travelers — typically within 48–72 hours of program kickoff.

03
Managed Booking

Travelers book through our platform or directly with our agents. Every booking is automatically policy-checked, rate-verified, and confirmed — with documentation sent immediately.

04
Reporting & Optimization

Monthly spend reports, savings analyses, and quarterly program reviews are delivered proactively. We bring recommendations — not just data — to every review meeting.

Available Add-Ons
International Travel Management

Visa coordination, passport tracking, destination risk briefings, and international carrier booking with foreign currency reconciliation.

Dedicated Online Booking Tool

Branded self-service booking portal for your travelers — with your policy, your preferred vendors, and your approval workflow built in from day one.

Traveler Training & Onboarding

Policy orientation sessions, booking tool walkthroughs, and travel compliance training for new employees and program refreshes.

Custom Spend Analytics Dashboard

Real-time spend visibility by traveler, department, project, or cost center — with configurable alerts when budgets approach thresholds.

RFP & Procurement Support

Assistance responding to travel-related RFPs, preparing sole-source justifications, and submitting capability packages for government contracting opportunities.

Travel Risk & Crisis Management

Pre-trip risk assessments, real-time destination alerts, and dedicated crisis response coordination for high-risk or international travel programs.

Ready to Build Your Travel Program?

Tell us about your organization and travel needs. We'll have a custom program proposal ready within one business day.

Address
Grand Rapids, MI 49508